Chateaux Middle East

Policies

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Privacy Policy

Last updated: August 2026

Chateaux Middle East Furniture LLC ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, delivery address.
  • Account information: login credentials when you create an account.
  • Order information: products purchased, quantities, payment method selected.
  • Technical data: IP address, browser type, device information and cookies (see section 5).
  • Communication data: messages you send via our contact form or WhatsApp.

2. How We Use Your Information

  • To process and fulfil your orders and enquiries.
  • To communicate order updates, delivery information and customer service responses.
  • To improve our website, products and services.
  • To send promotional communications (only with your consent; you may opt out at any time).
  • To comply with legal and regulatory obligations in the UAE.

3. Data Sharing

We do not sell your personal data. We may share information with:

  • Payment processors (Stripe, OmnisPay) to handle transactions securely.
  • Delivery and logistics partners for order fulfilment.
  • Analytics services (Google Analytics) for website usage insights.
  • Legal authorities where required by UAE law.

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. Order records are kept for a minimum of five years in line with UAE commercial record-keeping requirements.

5. Cookies

Our website uses essential cookies for functionality (e.g. session management, cart persistence) and optional analytics cookies to understand how visitors use the site. You may adjust cookie preferences in your browser settings at any time.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. We will respond within 30 days.

7. Contact

For any privacy-related questions, please reach us at [email protected] or call +971 4 268 9050.